I continued to learn the art of customer service through the POW Customer Scenarios 1. It was helpful to hear classmates practice the scenarios, signing up customers for POW services by sharing information, registering members, and signing customers up for memberships if they don’t have one. It also underscored the value of listening to each customer’s needs and following through with exact company practices with uniform appointment confirmations.
We continued to use the Google Sheets provided for scheduling and registering customers for services and memberships, and with templates to send them appointment confirmations for specific services based on these POW! Customer Google Documents: POW Customer Brochure