What I learned today

We reviewed the independent challenge, recorded our core portfolios, discussed POW! CSR message options and set up our unique voice mails (inVoIP) and practiced scripts. Here additional detail: POW Phone Scripts

Video: When the Phone Rings(20:07)

Recording a Greeting

Digital Receptionist

Managing Phone Calls

POW Written Customer Service Responses

POW Customer Service Responses (“Needy” Customers)