This week, we did the independent challenge– I found it doable. We set up our MicroSIP phone system and practiced with each other calling, transferring, etc. We worked on phone scripts for real practice. I found the straightforward ones easy, but the angry customer ones were a bit more challenging. It was a great learning opportunity to see when it’s appropriate to bend the rules, and when to escalate it to a manager. We did Mock interviews on Wednesday, and I received positive feedback from both people. Last time, I was reading a script during the interview, which I found out looked unprofessional. So on Wednesday, I practiced going “off script”, and I found that the more human attitude/connection made both the interviewer, and myself, feel more comfortable.