Shasta Community Health Center
The Call Center Representative (CCR) is responsible for managing incoming patient calls, addressing inquiries, resolving issues, and routing requests such as appointment scheduling, prescription refills, eligibility checks, and clinical team messaging. The role serves as a key liaison between patients, clinical teams, and external agencies, requiring frequent communication with team leaders and supervisors. CCRs are expected to maintain accurate records, uphold patient confidentiality, and ensure efficient use of clinical schedules. Strong communication, customer service, and organizational skills are essential. SCHC offers a competitive benefits package including medical, dental, vision, retirement contributions, paid time off, professional development support, and wellness resources.