Category Archives: What I Did Today

Today was a busy day. Individually, we had meetings to check up on how we are doing in the CTP Pro Classes. Then we were role-playing using the 3CX phone to use warm, and cold transfers and how to use our phone etiquette. Then we were working on Message Taking Practice.

Today, I learned how to craft effective written Customer Service Responses. We also practiced using the 3CX phone system, focusing on receiving and transferring calls. I’m still working on memorizing all the phone button functions.

Today I did some more practice with 3cx. I also did my core check in. Towards the end I answered some message questions. Looks like we did some practice thinking on our feet. In conclusion, I feel like today was productive.

I checked in with Devin and Carrie. I did my assignments and enjoyed my day. The phone practice made time fly by.

I added many great job fairs, jobs, and career events on the CTP job board. I also added a few good songs to the CTP Event Playlist. I had an opportunity to work on the ERG Research Project as well. I have learned many different and new skills with each project. My skills list has …

Continue reading “What I Did Today”

Today I got to check-in with Devin and Carrie. I got to practice warm transfer calls. I also got to practice writing down messages.

I reviewed the CX3 system and how to do the transfers. I did the independent challenge. Had trouble with the spreadsheet. Took me the whole time just to set up the spreadsheet!

Today, I tackled my independent challenge using Google Sheets and Docs. It felt great to reinforce and apply what I’ve learned.

I did the challenge, didnt do well with the spreadsheet though. Enjoyed my day anyway.

Today we started by reviewing the 3cx phone system and how it works. We then worked on the Independent challenge for the rest of the day