We reviewed the independent challenge, recorded our core portfolios, discussed POW! CSR message options and set up our unique voice mails (inVoIP) and practiced scripts. Here additional detail: POW Phone Scripts Video: When the Phone Rings(20:07) Recording a Greeting Digital Receptionist Managing Phone Calls POW Written Customer Service Responses POW Customer Service Responses (“Needy” Customers)
Category Archives: What I Did Today
What I did today…
Practiced typing; I did pretty well. Jose reviewed the Independent Challenge we had yesterday. I have to practice how to do a Google chip. I recorded my core training portfolio for Thursday. We all recorded an outgoing voicemail message for the POW Center. I dislike my voice!! Good practice. We finished the day by practicing …
What I did today, 7/28
Started the day by clocking into HomeBase. Then did some speed typing. Then we went over the assignment we did yesterday. Then we did our voicemail messages. Then we did some good and bad customer service role-plays, very funny at times. Keyva and I are a good pair for customer service role-plays. Then we closed …
What I did today
Took a refresher assignment on what we learned in this class. I didn’t complete the assignment because an error occurred when I attempted to update MicroSip. It took me over 4 hours to figure out how to bring this laptop back online.
What I did today?
Today was Independent Challenge Day! Boy, this was a challenge. But I loved it. It was something that I thought I was prepared for. I wasn’t this time. They put extra tasks in the Google Document section. Those challenges guided me to the internet for help. But I was all for it. Also, this helped …
What Today Held 07.27.2026
Had a blast going through the beginning of class with CTT. I took a portion of the first part of class to prep my accountability email to be scheduled to send tomorrow. Also, Marc always greets us so kindly at the beginning of class and through aid! On top of that I really enjoy learning …
July 27, 2026
We went over the basics of Microsip so we are prepared for tomorrow. Then we did our independent challenge, and once again I got caught up in the formulas. I had Marc help me, and I was getting my multiplication and division symbols switched. So a little frustrated with myself, but got there in the …
What did I do today
Started the day by clocking in with Homebase. Then we did some typing for the first 15 minutes of class. Also, I worked on three different independent challenges: one is the start of the independent challenge, and then I worked on the second part, which is Independent Challenge V4 on Docs, and also did the …
What I did today
Double-checked this week Double checked this week’s Accountability Assignment: POW Call-in Appointment Scheduling (send on Wed & Thurs) (PRO training only) Tuesday Lesson Plan
What I did today…
Today we started with typing practice for 15 minutes. Then Jose went over phone customer service, transferring calls, warm and cold. The rest of the day was Independent Challenge. I am so proud to report I finished all of it, including Sheets. I used the formulas. Yay me! Thanks, CTP.