Today we started with typing for 15 minutes. We did Role plays with being a positive and negative employee to the customer. Then Mike helped me finish my Core Training Portfolio. We all discussed about the independent challenge, we watched video about phone service and how to transfer calls. We finished off with writing a …
Category Archives: What I Did Today
What Did I Today
Independent Challenges worked on the Google Slides record for Google Slides. Writing an email for this month.
What I Did Today!
Today I clocked in with Homebase. I typed with the program Monkeytype. I did a bad employee and a good employee. That was easy. I listened to the class talk about yesterdays Independent Challenge. Then I worked on my google slides with Marc.
What I Did Today
Today, I listened to the remaining people do their customer service exercise portraying as being a bad or good employee in certain situations. I also watched a video with the class on YouTube about a customer representative making a mistake and learning from it while on her first day on the job. Lastly, I worked …
What I did today.
fifteen minutes of typing practice, finished the POW customer service role play, went over the independent challenge, watched the 20 minute video “when the phone rings”, and did the end of the month refection email.
What I Did Today
Today we continued with our activities for the week, reviewing the accountability assignment and the lingering questions of the independent challenge that was giving other participants trouble. We continued our practice exercises from yesterday, going over the participants that weren’t chosen or were unable to finish their turns yesterday. We then watched a video about …
What I did today
I had a check in with Carrie, also did a scernio for the mock Pow Wellness Fitness center with Chris, we also sent an email of the giving the highlight if the month within the Pro class.
What I did today
I watched a video on how to react when the phone rings to talk with a customer.
What I Did Today
Today we worked on POW Phone Scripts and watched a video, When the Phone Rings. Mark was able to take some people and work with them independently for results on the Independent Challenge (Check-In). Lastly, we sent in our end-of-month email assignment called ‘The Rose’ describing our favorite parts of learning or the highlights of …
What I did today
After typing practice, we finished up acting out good/bad employee scenarios for POW, watched a video on phone support etiquette, and I did my monthly check-in/highlights email. We also reviewed the personal challenges we worked on yesterday.