The Customer Service Specialist is responsible for managing inbound and outbound calls to schedule, confirm, and follow up on service appointments while ensuring efficiency in technician routing. This role requires accurately maintaining customer records, rescheduling unserviced accounts within 24 hours, and safeguarding customer privacy. By actively listening and asking the right questions, the specialist identifies customer needs, provides solutions, and updates databases with precise call details and outcomes. Additional duties include supporting quality assurance initiatives, optimizing schedules, and delivering professional, customer-focused service to enhance overall satisfaction.
Listed pay is $18.56 to $27.84 an hour.
Link: https://www.indeed.com/viewjob?jk=73f52f0959fff2ef&from=shareddesktop_copy