CTP Skill Center

Dear CTP,

Today, I started out practicing my touch-typing. I did a pretty good job, but because it is very hot where I live right now, I was a little distracted and did not really get the kind of final score I tend to get.

For the remainder of the first hour and most of the second hour, we were divided into groups and practiced using the softphone application. We practiced doing scenarios of a regular phone call, calls where we placed the other caller on hold, and even calls where we did one of two forms of transferring callers to other employees.

For the remainder of the second and final hour, we went over what goes into drafting a professional email. The things we are supposed to do, so that it comes across as a professional message and not a casual, text-like message to a friend or family member.

Thank you for reading this,

Sincerely,

Cody
Sunshine Express Team Member
[email protected]
800-123-4545
www.sunshinexp.biz

Dear CTP,

Today I started with fifteen minutes of typing practice. Than I did the Sunshine Express Phone Script, and the last thing I did was I started the Professional vs Informal Email Assignment.

Sincerely,

Nicolas
Sunshine Express Team Member
[email protected]
800-123-4545
www.sunshinexp.biz

To whom it may concern, 

Today we continued practicing with our phone programs, using Sunshine Express scripts as we paired up with other students. We each took turns acting as the customer and the customer service representative, going over practice scenarios 1 through 5. There was a bit of technical difficulty in the middle of practice with the other callers, but it was swiftly resolved as we finished the last 2 scenarios and wrapped up for the day.

Thank you for your time,

Jaden

Sunshine Express Team Member
[email protected]
800-123-4545
www.sunshinexp.biz

To whom this may concern,

In today’s class I completed the assigned phone calling practice in customer, employee and manager roles with my partner and group. I also attended the presentations on phone and professional email etiquette.

Please let me know if there is anything else I can do before the end of the workday to set us up for Wednesday’s class.

Thank you,

Lucy,

Student at CTP PRO customer service course

I did my day normally, while taking a call for a job I applied to. Another difference is that I decided to find job listings for CTP for 2 hours, instead of 1. I plan to keep applying to jobs myself.

Today, we started off with touch-typing practice. I did over 90 wpm on my first score, but that went down to the mid-to-high range within 80 wpm for my next one. Next, we looked at a video about Customer Service that provided some important highlights of what makes great customer service as well as a couple examples in the beginning of what NOT to do. Afterwards, the rest of the class was dedicated to an independent challenge after we did a quick overview of styles and other elements of Google Docs. I completed the screenshot for the browser window, Docs editing, and the Spreadsheet within today’s session. I spent the remaining time for class watching some of my current course on Percipio.

Today I turned in my Percipio assignment, watched the video: Customer Service Counts, Mike demonstrated how to use Google Docs. Everyone participated in the Independent Challenge.

fifteen minutes of typing practice, video on customer service, independent challenge, and started a percipio course.

Today, I started off with some typing practice to warm up. After we watched a video on customer service and some tips on helping customers effectively. I then proceeded to work on the independent challenge. When the challenge was completed I had around an hour to spare so I finished the day up with some Percipio. The challenge was enjoyable and I am looking forward to going over it.

Today we overviewed the schedule for this week’s module involving business phone calls and establishing basic phone skills. We spent the rest of the time working on an independent challenge from the instructors that tested our independent understanding of google documents, google sheets, and general technical computer skills.