CTP Skill Center

Today I sent my Rose, Bud, Thorn email. Next, I recorded my Core Training Portfolio video presentation, which went smoothly. Looking forward to tomorrow!

I hope everyone in PRO found success and growth in today’s Mock Interviews. And that everyone has a great break next week. And Sam has an awesome first week of SJS.

Today was pretty chill for a physically hot today. We started off with the month’s Rose, Bud, and Thorn email which was a good way to put things into perspective. Then we worked on a cool website (https://sheetboss.com/count-lessons.html) for improving our knowledge on formulas. And I spent some time working on Skillsoft.

It’s hard to believe a month is already over….two to go.

9 23 2026

Today we first started out by doing the rose, bud, and thorn assignment and finished it up in the first hour. Then, in the last two parts of class, we did independent study on Google Sheets, and I was busy studying the basics of Excel.

September 23, 2026: Today, I worked on my Rose, Bud, & Thorn email for this month. We looked at a couple of websites as well with tutorials for Microsoft Excel and Google Sheets.

Today we went over the Independent Challenge from yesterday. I got 100%, although I had to go about 30 seconds over time to finish. For the rest of the session, we did MicroSIP phone practice scenarios, which is not my strength at all. I’ve always been really bad at role-playing activities like this. I was struggling and messing up the whole time. This is why phone-based customer service is not a good fit for me.

Yesterday, we did the Independent Challenge and today we spent about the first hour reviewing the results. I felt pretty comfortable with the assignment and generally did pretty well. There were just a couple mistakes, either rushing through to the end or not paying attention to every word of instructions. I especially felt like I performed strongly on the MWF Spanish Grades and Attendance Sheets project.

Then, for most of the rest of today, we worked Sunshine Express scenarios over the MicroSIP phone system. I feel a little more confident with making blind or attended transfers. More practice will definitely help. And, it was definitely fun working through the scenarios with my classmates at CTP.

Today was absolutely awesome. I felt great re-learning the sheets portion of the Independent Challenge V5 (thank you for all the information but sheets mean so much to me lol). The phone scenarios were also a blast. Lars and I ran some beautiful scripts in Stories 1-3. Michael and Antonio were showing me magic in transferring that I definitely need to learn a bit more about. Thank you, Jose, for the information as well as possibly planning some more transfer call learning in the next few days. Everybody is absolutely awesome and appreciated humans!!!

September 22, 2026: Today’s class session was pretty fun! We went over the individual quizzes from yesterday and I found out that I was just missing the word “IF” for the function in the Google Sheets part. After the review, we did a little bit of role-playing with MicroSIP, which went pretty well. I just need to figure out where the Attended Transfer button is within my MicroSIP application.

Today was more working together with the PRO people which was nice. I was a little late which was frustrating (2:02 versus 1:50) but I have to roll with the punches. Especially when tuesday pre class is my busiest day. But not make it a common thing.

We went over the test from yesterday and then did practice VOIP calls. I thought it wouldn’t be that difficult but I was wrong. Especially transferring…

But that’s why we practice. Hopefully over time we all improve.