CTP Skill Center

Job Title: IT Support Specialist​

Company: JMARK​reddit.com

Location: Osage Beach, MO (Remote)​reddit.com+1ca.indeed.com+1

Position Type: Full-time​

Pay: $45,000–$52,000 per year​

Job Summary: Entry-level IT support role providing remote assistance to healthcare clients.​

Key Responsibilities:

• Respond to IT requests via calls, emails, and tickets.
• Assist team members and clients with resolving IT issues.
• Provide support for hardware including desktops, laptops, copiers, printers, and peripherals.
• Utilize de-escalation skills and escalate cases when necessary.
• Enhance organization and IT department reputation by accepting ownership for accomplishing new and different requests.
• Assist in developing systems and procedures to deliver quality service to end users.
• Update job knowledge by participating in educational opportunities.
• Other duties as assigned.​

Qualifications:

• Minimum of one year working in a technical operating capacity.
• Previous experience working on help desk tickets or desktop support preferred.
• Experience in a health/medical-related environment preferred.
• Previous Windows Server experience is a plus.
• Previous Active Directory experience preferred.
• High School graduate or equivalent required.
• Excellent organizational and analytical skills.
• Understanding of and adherence to all data and physical security and confidentiality policies and procedures.
• Exceptional customer service skills.​

Ideal Candidate: Individuals with strong people skills, a willingness to learn, and an interest in providing IT support in a healthcare setting.​

For more details or to apply, visit the Indeed job posting.

Job Title: Customer Care and Technical Support Advisor​

Company: Anthology, Inc.​

Location: Remote (U.S.)​

Position Type: Full-time​

Pay: $13 per hour​

Job Summary: Entry-level remote position providing technical support and customer service to students and faculty.​

Key Responsibilities:

• Addressing concerns and inquiries from student families.
• Providing introductory information to new users on various products.
• Resolving inbound customer calls and inquiries in a professional and empathetic manner.
• Installing, maintaining, and troubleshooting computers, printers, phones, and other peripheral equipment.
• Troubleshooting hardware and software issues.
• Completing software installations.
• Serving as the first point of contact for customers seeking technical assistance over the phone, chat, and email.
• Striving for one-call resolution of customer issues.
• Managing and resolving identified client issues.
• Documenting information into a web-based ticketing system.
• Searching and navigating the knowledge base to identify appropriate resolutions for client issues.
• Escalating unique issues or inaccurate information contained in the knowledge base to the immediate supervisor for resolution.
• Participating in internal training programs to expand knowledge and support multiple clients.
• Completing special projects as requested by management.
• Demonstrating empathy, patience, and flexibility during phone calls.
• Handling multiple job tasks at one time and escalating issues in a timely manner.​reddit.com

Qualifications:

• Ability to work from home in a quiet, distraction-free environment without any conflicting responsibilities during your scheduled work shift.
• Strong computer knowledge, including the ability to accurately type at least 25 words per minute.
• Ability to communicate clearly, both written and orally, with faculty, students, staff, and team members.
• Ability to walk customers through outlined problem-solving processes, using our knowledge base system.
• Ability to perform remote troubleshooting.
• Ability to take inbound (voice) phone calls in a conversation-heavy environment.
• Must have either an ISP-provided modem that allows a third-party VOIP or a personal modem and personal router without restrictions.
• High School diploma or equivalent combination of education and experience.
• Must be at least 18 years old.
• Previous computer experience (building, configuring, troubleshooting).
• Proficiency in MS Office applications, including Word and Excel, and willingness to learn new technology systems.
• Full professional proficiency in written and spoken English (equivalent to CEF C1).​

Ideal Candidate: Individuals with strong communication skills, a willingness to learn, and an interest in providing technical support in an educational setting.​

For more details or to apply, visit the Indeed job posting.

Job Title: Bilingual (Mandarin/English) Service Desk Analyst​

Company: CAI​

Location: Remote (U.S.)​

Position Type: Full-time​

Pay: Up to $18 per hour​

Job Summary: Provide Level 1 technical support to English and Mandarin-speaking users via phone, email, or chat.​

Key Responsibilities:

• Offer general IT end-user support, including troubleshooting hardware (laptops, iPads, desktops, printers) and software (proprietary applications).
• Reset passwords and assist with “how-to” questions.
• Document and categorize all support tickets accurately.
• Escalate unresolved issues with detailed documentation.
• Maintain high customer satisfaction through timely and professional interactions.​

Qualifications:

• 6–12 months of experience in a Service Desk or technical support role.
• 6–12 months of customer service experience in a professional setting.
• High School Diploma or GED.
• Fluency in both English and Mandarin (written and oral).
• Strong troubleshooting, documentation, and communication skills.
• Ability to work weekdays from 7:00 PM to 3:00 AM EST.​

Benefits:

• Health, dental, and vision insurance.
• 401(k) plan.
• Paid sick time.​

Ideal Candidate: Individuals with strong people skills, a willingness to learn, and a desire to help others.​

For more details or to apply, visit the Indeed job posting.

Job Title: Tier 1 Technician​

Company: InTech Together​ reddit.com

Location: Remote (U.S.)​

Position Type: Full-time​

Pay: $18–$20 per hour​

Job Summary: Entry-level IT support role providing remote assistance to dental offices.​

Key Responsibilities:

• Support dental office systems, including practice management software and hardware.
• Respond to client support inquiries within established service level agreements (SLAs).
• Collaborate with team members to coordinate client support efforts.​

Qualifications:

• High School Diploma or equivalent.
• 1 year of customer service experience.
• CompTIA A+ Certification or equivalent experience.
• Basic knowledge of workstation and server systems.
• Understanding of basic network switching and routing concepts.
• Strong troubleshooting, communication, and teamwork skills.​

Benefits:

• On-the-job training.
• Work-from-home option after training.
• Paid time off (PTO) after 90 days.
• 9/80 work schedule with every other Friday off.​

Ideal Candidate: Individuals with strong people skills, a willingness to learn, and an interest in starting a career in IT.​

For more details or to apply, visit the Indeed job posting.