CTP Skill Center

IT Helpdesk Specialist – SBT Global
*Seeking a technical, customer-centric IT Help Desk Specialist to provide comprehensive hardware, software, and network support via phone, email, and in-person channels.
*The ideal candidate will be responsible for diagnosing and troubleshooting end-user issues, conducting root-cause analysis, and implementing software updates or system configurations to maintain operational stability.
*This role requires excellent communication skills to guide users through step-by-step problem-solving, document ticket resolutions, and collaborate with tier-2 teams on complex network (LAN/WAN) issues.

Today I did the Networking pre-lab. I also learned a lot of networking fundamentals from the presentation.

Today was another wonderful class. Someone was doing construction work and that consistent banging, and the warmth was putting me to sleep but class definitely helped me stay up. Thank you (as always) to Marc and Mike for notes and aid in improving my portfolio. I really appreciate the forward information and not beating around bushes. I get worried about criticizing myself, but their points brought me peace and less stress over how the project presents itself. Awesome day in class. Last day of Pro feels like it is speeding to me on the freeway, and I am sad to leave the learning zone, but ready to get to the moving zone.

We started on the Networking lab today. However, most of it was going through a presentation on networking, which was very complicated but opened my mind to a lot of info that I only understood pieces of. It’s an important topic because so much of it is integral to how we access the internet, including how I’m able to type this post as well as how you are able to read it. I feel like the building blocks of networking we discussed are a complicated language right now but eventually they’ll become a shorthand the more we use it. And the lucky thing is that a lot of networking troubleshooting doesn’t have to be a closed book exam.

9 14 2026

Today we went over a new lab for networking, and then we spent the majority of the lab working on the pre-lab. Afterwards, we as a class decided to finish the slideshow on the networking concept as a whole. The slides were informative and well thought out.

For homework due today, I completed a Percipio Skillsoft course on managing the calendar in Outlook 365. I’ve never used Outlook before, to my knowledge, and it seems more difficult to learn than Google Calendar. The questions for the course test were also quite difficult, so I was happy to be done with that course.

At the beginning of class, we worked on typing and then transitioned to two projects at Sunshine Express. First, we put together a WordPress bio and added a Customer Service Representative entry to the WordPress Sunshine Express page. Then, we practiced a couple Point of Sale scenarios using the Square store for Sunshine Express.

We didn’t have a lot on the schedule this week, so we are adding a freestyle Canva presentation assignment due Thursday. I played around with Canva AI a little bit, but I couldn’t really decide what subject I should do my presentation on. So, in the meantime, I worked on putting my online flyers together with an email to my instructors, scheduled to be sent out on Thursday.

September 14, 2026: Today, I attempted to do the pre-lab for this week. There were some key terms I encountered before, which was a good refresher. I then watched a very helpful presentation by Jose in which I learned all about networking and IP addresses.

Hello world, it is I Jasper. Today was really fun I did editing for CTP on Davinci Resolve. I messed up a bit but that’s okay we all make mistakes and this is just training. Anyways if you mess up I know it feels like the world is ending. But the world is still around and every mistake is just a learning thing for your body and mind. It’s just some lessons are more painful than others. Some mistakes are more fun and it’s like an aha moment. Anyways you got this.