CTP Skill Center

Today we did, “POW Written Customer Service Responses”. When I came back to class we did “PRO Managing Phone Calls POW!” It seemed like today went really fast. We went through each scenario and did not rotate, so I think next time we will rotate to ensure that everyone gets to be a caller.

Today we practiced typing. Then we did the power of wellness written customer responses. One classmate was discussing with the instructor how to download the resumes for the Indeed website. I think that was helpful to follow and understand, since I also have Indeed and have been looking for a different type of occupation. Lastly, I did the managing phone calls with warm transfer by way of Micro Sip, by practicing with two people.

Today we are doing a new assignment to use the MicroSIP more. Then we did the scenarios but, it’s different scenario acts about POW.

– Skillsoft
— Networking. I think I finally understand DHCP as much as I need to.
— I want to physically set up a network so bad
– Typing
– Professional customer service email responses
– Phone practice
– In the in-between moments I looked more into the dregs of the Drive Imaging lab
— Sysprep is magic

I practiced my typing and was really off for some reason. Oh well, it is what it is. 🙂

I worked on the “customer response” project for Power of Wellness. There were 6 different scenarios to respond to.

I did my voice over for my portfolio and Mike thinks it came out fine. I look forward to hearing it at the Core Celebration tomorrow.

I am going to miss Core Training and. I’ve learned so much and I will be entering the workforce with the confidence I need to be successful! Many thanks to everyone at CTP!!

Started off class with typing tests. Then continued with a test consisting of email responses to customers that have a question about power of wellness.

Today we worked on typing practice. We worked on written customer service responses. We worked on transfers and holds using MicroSIP phone system.

For the first hour I added job listings to the CTP website, focusing on San Francisco and nearby cities. In the second hour I worked on the emergency food list for Orange County. In the last hour I continued the search for companies for the DEI list.