This week I feel like I mostly finished strong in PRO Admin and Customer Service training.
My accountability assignment due today was the Remote Customer Service phone call experiment. Black Bear Diner was the best of the three customer service responses; the CSR knew the exact price and contents of the Prime Rib Special I had called about. She was friendly and may have convinced me to try the Black Bear Diner at some point.
Other activities we did today included the end-of-month typing test, and my score was ridiculously speedy given all the typing practice I’ve done for three months. As well, we sent the end-of-month reflection for Rose, Bud, Thorn to talk about the progress I have made in class and hope to have made moving forward. Finally, we did a short written exercise for Sunshine Express comments and complaints on Google Docs.
Yesterday was probably the best mock interview I have had in this program. I felt prepared for the “panel interview” even though I didn’t see it coming. Also, the first interview was a repeat experience with the same volunteer from a prior round. It was still a very helpful and promising experience.
Monday and Tuesday now seems like a blur, but since we got through some way or another, I’m looking forward to end of class Core Celebration. Congratulations to all the Graduates and see you in SJS!