As a Customer Service Representative, manages customer communications through phone, email, website chat, and in-person showroom interactions to provide timely assistance and support. Processes lead order entry, manages order changes, and completes end-of-day invoicing and reconciliation while resolving customer concerns related to shipments, quantities, damaged materials, and product issues. Coordinates delivery tracking and communicates regularly …
Author Archives: Eric AWEX
Franchise Field Service Representative, In Person, Full Time, Coverall North America, Elk Grove, CA.
As a Franchise Field Service Representative, coordinates customer service and operational support by initiating calls, scheduling site visits, and conducting in-person walkthroughs with franchise business owners and customers. Performs property surveys, gathers measurements, and prepares documentation to support new accounts, service changes, and commercial cleaning contracts. Provides primary customer support by coordinating responses between customers …
Dental Customer Care Representative, In Person, Full Time, Supply Doc Inc., Sacramento, CA.
As a Dental Customer Care Representative, delivers exceptional customer support through phone, email, and chat by addressing client inquiries with professionalism and efficiency. Assists customers with product information, order processing, and troubleshooting while maintaining accurate records of interactions through detailed data entry. Collaborates with team members to enhance service quality and client satisfaction, utilizes Microsoft …
What I did today
In the first hour of AWEX, I practiced typing and then added some job listings to the CTP website. In hours two and three I worked on updating one of the CTT workstations to the new version of Debian (Trixie/13), and removed the old users. Met with Jose to discuss continuing the project.
Guest Service Agent, Part/Full Time, In Person, Four Points by Sheraton, South San Francisco, CA.
Food and Beverage experience preferred. As a Guest Service Agent, provides welcoming and professional guest service by managing check-ins, reservations, and guest inquiries while delivering accurate information about accommodations, amenities, and local attractions. Handles guest concerns with empathy and collaborates with hotel departments to ensure smooth and satisfying guest experiences. Performs night audit duties, balances …
Member Contact Center Representative, In Person, Full Time, Sea West Coast Guard Federal Credit Union, Alameda, CA.
Provides high-quality member support by delivering accurate information regarding accounts, loans, and financial services while ensuring a positive member experience. Processes a variety of financial transactions, including deposits, withdrawals, transfers, loan payments, and account research, with accuracy and attention to detail. Assists members with digital banking tools, including online and mobile banking setup and troubleshooting, …
Customer Service Agent I, Hybrid, Full Time, Watchpoint Logistics, Burlingame, CA.
Provides customer service support by assisting with transportation arrangements and determining efficient routing methods while building strong customer relationships to ensure ongoing partnerships. Proactively communicates shipment status updates, responds to inquiries with urgency, and identifies opportunities to enhance service value using internal resources. Utilizes company technology platforms to generate customer reports and navigates CRM and …
Dispatcher and Customer Service Representative, In Person, Full Time, Stella Courier, San Francisco, CA.
Listed skills are: 2 way radio, Gmail, Google Drive, Slack, and QuickBooks The Dispatcher and Customer Service Representative manages customer communications and scheduling by promptly answering phone calls and emails, addressing inquiries, resolving service issues, and providing accurate updates on job status. This role coordinates the booking and confirmation of delivery jobs, including urgent same-day …
What I did today
In the first hour I did 15 minutes of typing, and then added some job listings to the CTP website. In hour 2 I met with Jose and began the Linux admin project.
Customer Service and Sales Representative, In Person, Full Time, Confidential, Sacramento, CA.
The Customer Service and Sales Representative serves as a trusted point of contact for customers by providing guidance on service offerings and developing solutions tailored to their needs. This role focuses on building strong relationships with clients while generating revenue through upselling, cross-selling, and achieving assigned sales goals within a designated territory. Responsibilities include developing …