Category Archives: What I Did Today

Today I installed mricoSIP to set up the phone. We then practiced responding to calls from customers and transferring them to another employee.

I forgot to clock-in homebase 🙁 and I wasn’t feeling 100% well. Today we installed MicroSip phones. We were assigned groups and practiced roles. Then we did 5 different scenarios with different rotating roles. The instructions were a bit confusing because the options weren’t clear. Jose did another demo to help us with transfers.

Today, I researched and posted job listings for CTP participants, making sure they match the types of jobs our participants are seeking. I also worked on my email outreach project. While it can be tricky when emails bounce or are hard to find, I’m learning how to research effectively to reach the right contacts. It …

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From now on, I will try typing for a longer period of time each time. I learned that I can change the length of typing in the settings of Monkeytype. Then we watched a video called “Customer Service Counts”, where we learned about and discussed various customer service strategies we will encounter in real life. …

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Today I typed. I watched a Customer Service video. I took part in a Jeopardy Challenge on Google Docs. I took a test/evaluation of my skill level. I also learned how to better use Zoom Chat functions.

I typed for 15 minutes at the beginning of the class. We watched an educational video about professional customer service and its challenges. We took a test today to evaluate our general skills, Google Docs, and Google Sheets skills.

Today I learned about providing great customer service. We did some jeopardy and then I completed the independent challenge.

Today, I clocked into homebase upon logging in. I, together with everyone in class, watched a customer service video and shared our thoughts about it. Then we did some challenge ‘jeopardy’ activities. Lastly, we did some independent work, which took us to the end of class today.

I forgot to clock-in Homebase. We did the typing game We played a game similar to Jeopardy to test our skills with Google Workspace. We worked on our formatting for our resumes with Mike’s help. We did tests in Google Docs and Spreadsheets then reviewed common mistakes.

Today we continued with Google apps training in the form of a board game, but mostly worked on the independent challenge to the end.