We started PRO training today with typing practice and I set a new personal record at 85 WPM and 98% accuracy. It’s fun to be able to challenge myself to get better and expect results to improve over time. Next, we were left with anticipation on yesterday’s Independent Challenge V2. I expected that we would …
Category Archives: What I Did Today
TIL
Today we practiced more MicroSIP phone drills. The first part went very smoothly, but the second part (with groups of three) was not so successful. We tried following the instructions, but the app did all kinds of unexpected things. We will troubleshoot this tomorrow. I also worked on the Written Customer Service Responses assignment.
What I did today
8 25 2026 Today we worked with the Microslips app and role-played as an employee and a customer in three different scenarios. After that, we worked on customer service responses after watching an informative video on customer service. It was also interesting to learn how to put a hold on the conversation and transfer the …
What I did Today
Today we did the micro sip Berkmart calls today. It was fun even though there were technical difficulties. Then I did my portfolio recording. Which was also fun but also pretty draining because of my speech impediment.
August 25, 2026
Today we worked on the phones and answered them as Berkmart employees. It started with a short presentation on how they work. Then we got to do scenarios, each of us taking on different roles: customer, employee, and manager. There were a few hiccups with the phones, but we got it done. After we watched …
What I Did Today
August 25, 2026: Today, I did a 3-minute typing test, practiced communicating with MicroSIP, watched a video about customer service and communication while on the phone, and started to work on the written customer responses document. I could barely think of what to type for my responses, but perhaps I’ll have better luck tomorrow after …
What did I do today
Started the day by clocking in with Homebase. Then it was time to set up VOIP.ms, which I have to use since I am using a Mac, and I can only use the app on my iPhone, and mine was not working at all, which is a bummer. After that, it was Independent Challenge time, …
What I Did Today
After I submitted my Percipio Skillsoft (on PMBOK 8, the newest documentation for Project Management Professionals), I logged into Homebase and started typing. Today we were in a combined session with CTT and also crossed paths with PRO graduates who moved up to SJS. For the first little bit of class after typing practice, we …
TIL
Today I did another Docs and Sheets “Independent Challenge.” I was able to do everything without any problems. It was some good formula practice for me.
What I did today
8.24.2026 Today we installed Microslip on our personal computer and had some practice with talking on it. We also did the independent challenges, which were fun and interesting. It got me to work on how to follow instructions on Google Docs and Google Sheets. Also, I think I need more outside practice with Google Sheets …