We took the 3-min PRO Typing test, reviewed the independent challenge “count if formula” again, discussed the upcoming portfolio project due June 22, and practiced CSR responses in various escalating customer situations. Here is what we covered during the week: Phone Systems and Customer Service PRO Syllabus Sunshine Express Month
Category Archives: What I Did Today
What I did today
Had fun going over different Customer Service scenarios. Talked about our mock interviews earlier this week. Practiced different scenarios on MicroSip earlier this week.
What I did today…
Took a 3-minute typing test. PRO reviewed the portfolio assignment for next month. We met with CTT and role-played how to handle customers in various situations. Good day!
What I Did Today
Today, my main responsibilities as an administrative associate are my daily task for the day to research and post job listings onto the CTP skill center website, and my main task for the day is to research general emails and contact information for foundations from a provided list and then send email messages to the …
What I did today, 6/25
Started the day by talking about our tech articles. Then we started to do customer service role-plays, and that was a lot of fun. Then, to close out the day clocking out of HomeBase then doing the “What I did today” post.
June 25, 2026
We started by talking about our tech articles. It was interesting to find out about the sims card swap in phones. Not sure how that helps the hacker out, but everyone evil has their own things on what they need. We joined the Pro Customer class and did customer scenarios and played the roles of …
What did I do today
Today, I started the day by clocking in with Homebase. Then we went over the Independent Challenge V3 with Google Sheets. Then I took a break. Then I couldn’t set up the voicemail because the phone was not working. Then I took another break and tried it, but it is still not working. Then I …
What I did today?
Today was another online phone day! I really like these exercises. I really appreciate that we worked on the voicemail message together. Sometimes, you get a little brain stuck and don’t remember or know what to say if it’s not written down. I was able to get my voicemail message on the first try. That …
What I Did Today
Today, my main responsibilities as an administrative associate are my daily task for the day to research and post job listings onto the CTP skill center website, to repost a job fair poster that will be hosted tomorrow, and my main task for the day is to research general emails and contact information for foundations …
What I learned today
We reviewed the Independent Challenge, collectively brainstormed and decided on a recorded CSR greeting (with some autonomy in our personal version of it), and then also practiced CSR transfers. VoiP is different from the other classmates app; reviewing the differences is useful.