Category Archives: What I Did Today

Worked on a scenario from MicroSip, had a few hiccups getting it going Setup my voicemail on MicroSip as well

Started the day by doing some speed typing. Then we went over the Independent Challenge that we did on Monday of this week. Then I noticed I forgot to clock into HomeBase, so I did so. Then recorded a message on the MicroSIP. then worked or tried to work in a group with role-playing calls. …

Continue reading “What I did today, 6/24”

First, we set up our voicemail on our MicroSIP phones. They said mine was quiet. We got to do some scenarios of using the phones and our customer service skills. I got a lot more exposure than yesterday, so I feel better that I got to practice the skills. I did mess up on transferring …

Continue reading “June 24, 2026”

I started the day by clocking in with Homebase. Then we talked about different scenarios, and the phone I was using was not working. Then I did the “What did I do today?” post. At the end of the day, I clock out of Homebase.

Practiced 5 different scenarios on MicroSip A lil bit of technical difficulties

We practiced CSR phone scripts involving direct transfers and attended transfers.

We practiced our phone skills — had scripts and called other classmates to get experience. It was fun, but a lot of technical problems. I wish I could have gotten a little more exposure. I also worked on my Skillsoft while I was waiting for the technical problems to be solved. Oh, I got to …

Continue reading “June 23, 2026”

Typing practice. The rest of the day was spent practicing MicroSip and the customer service scripts for Sunshine Express. Experienced some technical difficulties.

Today, we practiced the Pro Sunshine Express Phone Scripts exercise. The first three scenarios were pretty easy. Scenarios 4 and 5 were a bit complicated. I got the hang of it, but you definitely have to make sure you follow the directions exactly. Practice makes perfect. Lastly, we post WIDT blogs.

Started the day by logging into Zoom and clocking in at HomeBase. Then we did a little speed typing. Then we talked about how to use the MicroSIP phone and did a few group role plays with classmates. Then did my “What I did today” post and clocked out of HomeBases for the day.