Full-time, in-person healthcare patient services position at a regional hospital network office in Novato
Pay: Ranging from $22.50 to $31.50/hr
Benefits: None listed
Duties
Greet patients by phone and respond promptly; Provide exceptional customer service; Courteous, helpful, accurate and proactive communication and problem-solving for patients; Schedule appointments; Interpret and apply relevant insurance information; Decision-making and problem-solving; Use EMR/EHR; Use scanners, copiers, and other office equipment; Use office software
Physical demands
None listed or apparent; Typical call center work environment and duties
Qualifications
Education: HS diploma, Post-secondary preferred
Related Work Experience: None required, but some experience preferred
License or Certification: None
Other Qualifications: Experience with heavy phone volume, scheduling, verifying insurance eligibility, preparing medical records preferred; Previous customer service experience preferred; Electronic medical records experience preferred; Basic computer/keyboard knowledge; One year of experience providing customer service either via phone or in person focused on patient care experience preferred; Ability to type 60 wpm; Proficiency in typing, filing and aptitude to learn office software; Good verbal and writing skills and a strong sense of organization; Team oriented with a strong belief in customer service; Ability to interpret and apply relevant insurance information when scheduling appointments; Knowledge of proper telephone etiquette; Ability to exercise initiative decision-making and problem solving; Ability to manage multiple tasks in a busy clinical environment; Ability to prioritize tasks and manage time efficiently; Strong organization and verbal communication skills