Technical Support Specialist Novara Remote Full-Time

Novara is seeking a customer-focused Technical Support Specialist to serve as the first point of contact for support inquiries across phone, email, chat, and ticketing systems. In this role, you will troubleshoot technical issues, guide customers through solutions, document cases thoroughly, and escalate more complex problems when needed. You’ll work closely with internal teams to ensure timely resolutions while delivering a positive customer experience.

Key responsibilities include managing inbound support requests, resolving basic to moderately complex software issues, maintaining accurate documentation, contributing to knowledge base resources, and supporting continuous improvement initiatives. Success in this role requires strong communication skills, attention to detail, problem-solving ability, and a proactive, customer-first mindset.

Qualifications include 0–2 years of experience in customer or technical support, strong organizational and multitasking skills, and the ability to quickly learn new technologies. Preferred experience includes SaaS support environments, ticketing systems, and familiarity with APIs, SSO, or SFTP concepts.

This role is ideal for someone who enjoys helping customers, solving technical problems, and contributing to a collaborative support team focused on safety and operational excellence.

Link

Client Experience Coordinator Acquisition.com Remote Full-Time

The Client Experience Coordinator supports the Client Growth team by managing all non-advisory and operational client tasks, enabling advisors to focus on client success, retention, and growth. This semi-client-facing role oversees scheduling, logistics, CRM management, and pre-work coordination throughout the client journey while ensuring a seamless, professional client experience across email, phone, and SMS communication.

  • Coordinate and manage scheduling for Discovery Calls, Welcome Calls, and account management sessions
  • Oversee CGA calendars, including confirmations, rescheduling, follow-ups, and availability management
  • Track client intake forms, pre-work, and required documentation; flag at-risk or unresponsive clients in HubSpot
  • Maintain accurate CRM records, log interactions, update client statuses, and monitor workflow pipelines
  • Support post-call follow-ups, escalation processes, and re-engagement logistics
  • Deliver responsive, detail-oriented communication that reflects a high standard of professionalism

Qualifications:

  • Exceptional written and verbal communication skills
  • Strong organizational and multitasking abilities in high-volume environments
  • Experience with HubSpot or similar CRM systems
  • High attention to detail and accuracy
  • Strong judgment in identifying and escalating client concerns appropriately

Link

Dental Front Office Endodontic Specialty Office Pinole, CA Full-Time

We are seeking a full-time Patient Care Coordinator for our endodontic dental offices in Pinole, Orinda, and Walnut Creek. The ideal candidate is friendly, organized, professional, and dedicated to providing excellent patient care and customer service.

Responsibilities include welcoming patients, answering phones, scheduling and confirming appointments, coordinating patient flow, preparing electronic patient charts, verifying insurance, discussing treatment estimates and financial options, maintaining records, and handling administrative tasks such as correspondence and office supply inventory.

Requirements:

  • Excellent phone and communication skills
  • Strong organizational and multitasking abilities
  • Professional and friendly demeanor
  • Experience in dental or medical office administration preferred
  • Knowledge of insurance verification and patient scheduling is a plus

Link

What I learned today

Met with Devin and Carrie for a “check-in” that was encouraging; it was great to know the employment services will happen every week. We also reviewed my class performance to date. I shared some observations on my own job search. We discussed the value of exercising accommodations and wellness, applying to part-time positions that are a good fit with my experience and interest in leadership roles. We also touched on the importance of considering timing in conversations with employers re: timing for the request for accommodations.

WHAT I DID TODAY

Typing practice. I worked on my Portfolio. Mike edited my photo for LinkedIn, and I uploaded it, and it turned out great!! I checked in with Devin and Carrie and discussed my performance so far and future goals. I also practiced on Google SheetBoss.

What I Did Today

I continued working on my remote connectivity from where I stopped yesterday. I was able to progress with RDP after thorough research, then proceeded to do the AnyDesk and TeamViewer portion of the project. Learned a lot from troubleshooting and researching on this project. I had my monthly check-in with Devin and Carrie. I did my tech articles, and we ended the class by talking about the Portfolio for the upcoming graduation.

What I did today?

Today was pretty laid back. I needed some assistance with my screenshot. It wasn’t showing up in the location that it normally is on my computer. So, Marc and Mike helped me. I also had an evaluation with Devin and Carrie. They said that I am doing great and to keep up the good work. I felt pretty good about the evaluation results.

What I did today 5/13

Started the day by clocking in like always. Then we jumped right into lab work. I had a check-in with Davin and Carrie to see how I was doing in the CTT program. As my day ended a little early, I then did my “what I did today” post before clocking out for the day.