Today I did the practice calls. It was a lot of fun reading from the script and helping out. I’m glad there was some practice.
What I Did Today.
Today in class we practiced typing and did some phone systems exercises. We also discussed our performance on the individual assessment from yesterday. Pretty quiet day overall.
Bilingual Customer Service Specialist, In Person, Full Time, Sherwin-Williams, Sacramento, CA.
This position requires fluency in Spanish and English.
Only listed skill is driving.
This position requires a driver’s license.
The Customer Service Specialist provides outstanding customer support by assisting wholesale and retail customers in person and over the phone, identifying their needs, and recommending appropriate products and services. This role focuses on building strong customer relationships while ensuring accurate sales transactions and maintaining high levels of customer satisfaction.
Responsibilities include processing orders, maintaining work order records, pulling and preparing products, tinting and mixing items to customer specifications, and supporting inventory control through stocking, displays, and organization of assigned areas. The position also involves assisting with deliveries, loading and unloading trucks, maintaining store equipment, and contributing to sales growth by staying knowledgeable about products and suggesting opportunities to improve overall sales performance.
Listed pay is $20 an hour.
Link: https://www.indeed.com/viewjob?jk=a6e88995b8ef0b4a&from=shareddesktop_copy
Insurance Agent, In Person, Full Time, Freeway Insurance Services, Daly City, CA.
The Insurance Agent is responsible for generating new business and maintaining strong relationships with existing clients by selling nonstandard auto insurance and recommending additional coverage options such as homeowners and health insurance when appropriate. This role focuses on understanding customer needs, providing tailored insurance solutions, and achieving or exceeding sales production goals.
In this position, the Insurance Agent builds trust with clients by offering knowledgeable guidance and helping customers select coverage that best protects their assets and lifestyle. Responsibilities also include maintaining accurate records of transactions, processing timely deposits, and ensuring all documentation is properly entered into the agency management system. The role combines sales performance, customer relationship management, and attention to detail to support long-term client satisfaction and business growth.
Company will help with obtaining insurance certifications.
Listed pay is $80,000 to $160,000 a year.
Link: https://www.indeed.com/viewjob?jk=8c9b35677f5ea593&from=shareddesktop_copy
Leasing Consultant, Full Time, In Person, Sares-Regis Group, Oakland, CA.
Listed skills are sales and customer inquiry handling.
The Leasing Consultant assists prospective residents throughout the rental process by conducting interviews to assess housing needs and qualifications, entering applicant information into company systems, and guiding prospects through model apartments while explaining community features, amenities, and lease terms. This role verifies applications and lease documentation, completes leasing agreements, and collects required deposits and fees while ensuring all records remain accurate and up to date.
Additionally, the Leasing Consultant introduces new residents to property procedures and fosters positive resident relationships by delivering a welcoming and professional experience. The position focuses on maintaining strong communication and providing high-quality service to create a positive first and lasting impression for all residents.
Listed pay is: $22 to $25 an hour.
Link: https://www.indeed.com/viewjob?jk=eb92ac9dc969b020&from=shareddesktop_copy
Customer Service Representative, Full-time, In-person, Discount Plumbing, Daly City, CA.
Fluency in Spanish and English is required for this position.
Listed skills are: Teamwork, interpersonal skills, dispatching, customer service, customer issue escalation, attention to detail, appointment scheduling and driving.
The Customer Service Representative provides professional and timely support to customers through phone, email, SMS, and other communication channels, ensuring inquiries are handled with accuracy and urgency. This role assists customers with product information, service scheduling, order placement, returns, and exchanges while clearly explaining plumbing products, maintenance plans, warranties, and company policies. Representatives resolve customer concerns with empathy and strong problem-solving skills, offer basic troubleshooting guidance, and coordinate with technical teams for advanced service needs or escalate complex issues when necessary.
Additional responsibilities include accurately processing and monitoring customer orders, maintaining updated customer records within the CRM system, and proactively communicating order updates and expectations. The position also supports customer decision-making by recommending appropriate products or services, sharing information about promotions and new offerings, and identifying opportunities to enhance customer satisfaction and build long-term loyalty.
Listed pay is $20 to $25 an hour.
Link: https://www.indeed.com/viewjob?jk=f3a4646813c1ec7c&from=shareddesktop_copy
What I Did Today
Today, I posted job listings on the CTP website, focusing on positions for Administrative Assistants, Customer Service Representatives, and IT roles. I also continued work on the Business Outreach project. Carrie helped me better understand the types of emails I should be looking for with the companies on our project list. Additionally, I transitioned some of the information I collected into a Google Doc. Carrie suggested I use a Google Sheet for better organization. Thank you, Carrie. Overall, it was another productive and positive day at CTP!
Job Listing – 2/24/26
In-Person Customer Service Representative P/T
Company: Mechanics Bank
Location: El Cerrito, CA
Pay: $20 – $23 an hour
This is a part-time position, 30 hours a week. The candidate will be assisting bank customers with transactions and account services. They are looking for someone with good people skills, attention to detail, and an interest in providing excellent customer service. Easy qualifications: high school diploma or GED required, no prior banking experience necessary. Employees working 25 hours or more per week are eligible for health benefits effective the first day of the month following or coinciding with their date of hire.
Job Posting – 2/24/26
In-Person – Receptionist Front Desk F/T
Company: Alta Mesa Improvement Company
Location: Palo Alto, CA
Pay: $25 an hour
They are seeking a motivated Administrative Assistant to support office staff with daily tasks. such as answering calls, scheduling meetings, and correspondence. The ideal candidate is organized, friendly, and communicates well. The benefits include health insurance, paid time off, and training and development.
Job Listing – 2/24/26
In Person: Administrative Assistant F/T
Company: Outcomes Supporting Living LLC
Location: Fairfield, CA
Pay: $25 an hour
They are seeking a motivated Administrative Assistant to support office staff with daily tasks. Responsibilities include answering calls, scheduling appointments, planning meetings, and writing correspondence. The ideal candidate is organized, communicates well, and has a friendly attitude. The benefits and perks include competitive compensation, paid time off, and career growth opportunities.