CTP Skill Center

The most important events today for me were working on the BerkMart roleplaying with my peers, presenting the Rose, Bud, and Thorn exercise, and also participating in the graduation celebration for Chris, Devonte, and Josh.

Today is the last day of our training in February. When reviewing my abilities before joining Pro level, I see that it was a great opportunity to build new experiences, deepen, and explore my strengths and weaknesses points again.

This week, we did the independent challenge– I found it doable. We set up our MicroSIP phone system and practiced with each other calling, transferring, etc. We worked on phone scripts for real practice. I found the straightforward ones easy, but the angry customer ones were a bit more challenging. It was a great learning opportunity to see when it’s appropriate to bend the rules, and when to escalate it to a manager. We did Mock interviews on Wednesday, and I received positive feedback from both people. Last time, I was reading a script during the interview, which I found out looked unprofessional. So on Wednesday, I practiced going “off script”, and I found that the more human attitude/connection made both the interviewer, and myself, feel more comfortable.

This was my final week of the CTP Core training, it dawned on me that after this, I begin searching for a job. Three months ago, I would have said there is no way I can start looking for a job, I don’t have the technical skills, and I am horrible at Resumes. After Core training, I can no longer say that. I am confident, capable, and now I will say there is No Way that I can wait any longer to start looking for a job.

Today, we did our last tech articles and did customer and employee roleplays. Overall, today was my last day of CTT! Off to the next chapter! Something that was my biggest takeaway from the week was to prioritize my mental health first before doing anything else.

Today I graduate from CTP/CTT. Looking forward to making further adjustments to my routine and beginning the process of pursuing new work in the SF Bay Area.

The entire focus for me today was mock interviews. These interviews have been extremely helpful for improving my confidence, and the feedback from the volunteers have been valuable for my effort to enhance my interview performance.

I wanted to share this blog post because I found today’s mock interviews very helpful. The more practice I get, the more easy it is to relax and make the interviewer, and myself, feel comfortable. This time, I tried to be more human, and to smile and look at the interviewer, without reading from a script, and I found it was easier than I thought, it just takes practice. I am also very excited to network with the two volunteer interviewers, their company sounds wonderful.

I had two interviews that both went well.

They were very positive, energetic, and encouraging.

I received positive feedback.