Category Archives: What I Did Today

As a Customer Service Representative, provides friendly and efficient customer service by greeting customers, processing payments, and promoting additional products to meet customer needs and build loyalty. Maintains a clean and organized facility by cleaning equipment, restrooms, and service areas while stocking merchandise and preparing food items according to safety and sanitation standards. Handles cash …

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Today, I continued sourcing job listings for the CTP website, focusing on opportunities that are both accessible and meaningful for our participants. It’s always rewarding to identify roles that could open doors and support someone’s next step toward employment. I also wrapped up the 2026 outreach email initiative. Several previously listed contacts were no longer …

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Typing practice. Enjoyed Power of Wellness Customer Service Role Play. Spent the rest of the afternoon working on the Independent Google Challenge VI.

Today, we watched a video about good vs. bad customer service. We then did phone roleplays, switching between good customer service and bad customer service when playing the employee. We then did the independent challenge. I think I did well. I might have been able to go a little faster, but I wanted to double-check …

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Today I practiced some customer service scenarios with my classmates. Then, I worked on the independent challenge.

Today, I started the class by practicing touch typing. Then, proceeded to practice basic phone skills. I also participated in the POW Customer Service role play by switching roles from being a bad employee to a good employee under different scenarios. Lastly, I completed the independent challenge, which consisted of three parts, and all went …

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Since I finished both email lists, Devin gave me a new assignment to work for the day. I had to look at his repost of job listings and see which ones would be a good fit for CTP participants and post them on the CTP site. After looking through them, I was able to post …

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Today I worked on my resume and cover letter. Carrie helped me apply for a job. We played an Interview Jeopardy Game. I also participated in the much-needed practice of interview questions.

Today, we recorded interview questions, which we can look at later to learn how we look and sound while doing an interview. During lab time, I finished transferring my new resume experience statements, which now include more impact statements, from my new CTP resume to LinkedIn. We did interview Jeopardy, which was fun and a …

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