Customer Care Representative Golden Pet Brands Remote

  • Manage customer inquiries across multiple systems to provide efficient and accurate support
  • Investigate and resolve customer issues by identifying root causes and explaining effective solutions
  • Handle customer complaints professionally, offering appropriate resolutions to ensure satisfaction
  • Support customer retention efforts by discussing account benefits, promotions, and alternative solutions when cancellations are requested
  • Update and maintain accurate customer account information and records
  • Document customer interactions, requests, and actions taken in company systems
  • Process customer orders and assist with order status and shipping inquiries
  • Meet contact center performance and service quality metrics
  • Provide customer feedback and trend insights to management for continuous improvement
  • Follow company communication procedures, guidelines, and policies to ensure professional customer interactions

Qualifications:

  • High School Diploma or GED required
  • 1–2 years of customer service experience required
  • Contact center/call center experience preferred
  • Proficiency with Windows-based applications, Google Suite, and Microsoft Office preferred
  • Familiarity with call center systems and workflows preferred

https://www.indeed.com/viewjob?from=app-tracker-saved-appcard&hl=en&jk=4a9e4535a15fcbf9&tk=1joh2oq0nm6ed800

Entry Level Help Desk Choisys Technology Inc. Remote Full-Time

Choisys Technology is seeking a customer-focused Help Desk professional to provide Tier 1 technical and functional support for the Army Training Information System (ATIS) Learning Management System (LMS). This role supports administrators, instructors, and students by resolving issues related to login access, course navigation, quizzes, gradebooks, discussion boards, and other LMS tools. Responsibilities include user account administration, assisting with bulk student uploads, supporting course setup and content management, identifying platform-wide issues, escalating complex cases to Tier 2 support, and creating SOPs and knowledge base documentation. Candidates should possess strong communication and problem-solving skills, experience with browser-based troubleshooting, and familiarity with eLearning standards such as SCORM and xAPI. Experience with LMS platforms like Moodle, Blackboard, or Canvas is preferred. Desired certifications include HDI Customer Service Representative, ITIL 4 Foundation, or Google IT Support Professional.

https://www.indeed.com/viewjob?from=app-tracker-saved-appcard&hl=en&jk=d7fdd8d2ae34ef76&tk=1joh2oq0nm6ed800

What I did today 5/12/26

Started the day by clocking in on Homebase. Then, I went right into lab time. Then, after the 2nd break, we went over some of the lab we are working on for this week. I got some help setting up my VM Windows 10. Then, at the end of the day, we did the “what I did today” post and clocked out of Homebase. Later this evening, I’ll do more on Skillsoft.

What I Did Today

I continued working on remote connectivity from where I stopped today. After troubleshooting and researching, I figured Windows 10 Home doesn’t allow RDP connection, so I had to spin up a new Windows 10 PRO, which is working fine except I can’t ping from my home PC. Another issue to troubleshoot tomorrow.

What I did today?

Today was a little less intense. This week is electives week. It’s where we work on anything listed that we want. On Thursday, we have MOCK interviews. I’m a little nervous because I haven’t interviewed very much since I was in CTP in 2023. This part of the class is not my most experienced. Although last year, I was pretty good at it. With that being said, I worked on the Job/Research on Mechanics Bank. That project made me feel a little at ease.