The Service Coordinator (Call Center Representative) provides prompt, professional support by answering incoming calls and delivering a high level of customer service to a diverse customer base. This role schedules appointments, addresses questions, and resolves concerns while maintaining a positive and collaborative work environment with both customers and coworkers. The coordinator also makes outbound reminder …
Author Archives: Eric AWEX
Retail Customer Service Associate, Part-time, In-person, FedEx Office, San Rafael, CA.
Only listed skill is customer complaint resolution. The Retail Customer Service Associate supports daily store operations by delivering consultative, solutions-focused service in a fast-paced retail environment. This role assists customers with printing, signs and graphics, and shipping services by understanding individual needs, recommending appropriate products, and ensuring orders are processed accurately. Responsibilities include operating printing …
What I did today
In the first hour, I did 15 minutes of typing practice using monkeytype, logging my results in my spreadsheet. At the beginning of the second hour, I met with Carrie to discuss the new project researching externships for CTT graduates. I worked on that for the rest of the day.
Call Center Representative, In-person, Full-time, Sacramento Native American Health Center, Sacramento, CA.
Listed skills are: Phone communication, computer operation and client interaction via phone calls. The Call Center Representative is responsible for scheduling appointments using approved templates and verifying insurance coverage or payment methods while ensuring patients are notified of any eligibility issues. The role includes entering accurate patient information into the EHR system, updating demographics and …
Medical Customer Service Representative, Full-time, In-person, New West Medical, Sacramento, CA.
Listed skills are: Microsoft Word, Microsoft Excel, data entry, customer service, writing skills and computer operation. The Medical Customer Service Representative provides professional and courteous support by answering and directing calls, taking accurate messages, and assisting customers, patients, and clinical staff with questions or service needs. The role involves scheduling appropriate services based on customer …
Patient Services Rep, In-person, Full-time, Dignity Health, Rancho Cordova, CA.
Computer skills is the only listed skill. The Patient Services Representative manages patient scheduling and registration while providing accurate information regarding appointments, services, locations, and departments. The role involves handling high volumes of calls and communications through phone, fax, email, and other channels with efficiency and professionalism, scheduling or canceling appointments across multiple providers using …
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Service Specialist, In-person, Full-time, Epiq Systems, San Francisco, CA.
The Service Specialist supports daily office operations by managing mail services such as sorting, metering, and distributing packages, as well as handling copy, print, and scan requests according to instructions. The role includes reception duties like answering calls, greeting visitors, and providing professional front-desk support. Additional responsibilities involve maintaining conference rooms, kitchens, and common areas …
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Customer Service Representative, In-person, Full-time, BiRite Food Service Distributors, Brisbane, CA.
Listed skills are: Task prioritization, Google Sheets, Google Drive, Google Docs, decision making, cross-functional communication, cross-functional collaboration, computer operation and Google Workspace. The Customer Service Representative manages incoming customer calls and provides support with order processing, including add-ons, deletions, substitutions, and ensuring timely and accurate deliveries. They respond to inquiries regarding past, current, and pending …
What I did today
In the first hour I did 15 minutes of typing practice, and then added job listings to the CTP website. In hours two and three I worked on and finished the job listings slide project.
Call Center Representative, Full-time, In-person, Conduent State and Local Solutions, San Francisco, CA.
The Call Center Representative responds to tolling and administrative customer inquiries by accurately identifying customer needs and providing complete information using training materials, customer records, and knowledge management systems. This role processes transactions through mainframe or web-based applications, submits clear and accurate research requests, and maintains a strong understanding of company and client programs, policies, …