CTP Skill Center

Today in class, we worked on our interview questions and reviewed them with each other. After that, I worked on my weekly self-assessment, and to finish off class, I worked on the “what I did today”.

I did customer service roleplay today.

Today I graduated from Pro Customer Service and Administration. I’m happy to say I’ve enjoyed the challenge and appreciate all the new skills I’ve picked up, as well as strengthening old ones. I’ve made new colleague friendships that have helped me grow and work together towards future goals.

I want to thank my amazingly patient, kind, are impressive instructors, Marc, Mike, and Jose. I would also like to thank Carrie for the guidance and motivation to be the best authentic version of me, to present during interviews.

God Bless CTP. Thank you, and see you soon in Employee Services.

We worked on roll playing as employees and customers. along with watching and listening to graduation of other students. We also did our end of the month Rose, Bud and Thorn.

Today in class, we worked on our rose thorn stub. We also practiced customer service interactions. To finish off class, we did the graduation.

Today we started with the 15 minute typing practice. We also did a Berkmart Written Customer Service Responses Assignment in class. We also practiced the Pro BerkMart Phone Scripts.

I worked on typing for the first 15 minutes of class. Then I worked on the customer service statements and received feedback on my answers. At the last part of class, I worked with my co-workers on transferring calls to one of them and a manager.

We worked on Written Customer Service response , we also worked phone scripts and we did our 15 min practice today as well.

Today, I warmed up with some typing practice. Since I had already completed the day’s assignment, I joined Jose in a breakout room to record my portfolio presentation. While we touched up a few slides and completed the recording, I picked up some new techniques for editing slides more efficiently. To wrap up the day, we worked on group calling scripts involving transfers. Once our group understood our roles, everything ran smoothly and professionally. I’m looking forward to seeing everyone’s presentations!

After typing practice, we went over two three-person customer service call scenes using warm transfers, hold, leaving a voicemail, and checking our voicemail inboxes.