CTP Skill Center

I did customer service feedback responses today. I continued phone scripts today.

Today we practiced 15-minute typing, and I got my best score yet. We worked on Customer satisfaction emails as BerkMark employees attending to unsatisfied customers’ concerns. We ended the day with SIP phone calls, practicing with transfers to managers and dealing with customer concerns

Today in class, we filled out some questions regarding customer service and how we would handle it if we were in contact with a customer. We worked a little bit more on phones, and we called each other and did some scenarios of how the interaction goes between a manager, a customer, and a worker. After that, I worked on my “What I did today”.

Today we did are 15 minute typing practice. We went over a message taking exercise. We practiced writing out messages from callers and also practiced leaving messages. It is definitely something I will need to practice more. We also went over are Independent Challenge V2.

Today, I started off with some typing practice. After warming up, we went over our independent challenge. I noticed a mistake I had made when it came to bolding the colors in a particular paragraph. Instead of bolding the color names, I had changed the color of the words to match the colors they described. While reviewing the challenge, I also learned how to trim down Google Sheets to remove clutter and make it look more streamlined.

The rest of the evening was spent working with the phones, starting with a note-taking exercise. During this exercise, I learned how to use voice-to-text in Google Docs. To wrap up the day, we set up our voicemails and left a message on a partner’s voicemail about calling in sick.

We practiced writing phone messages, along with making a phone message and calling leaving a message

Today, I started the class with typing. I then worked on review with my co-workers on the Individual Challenge that we submitted yesterday. We spent the last part of class working on creating a unavailable voice message and leaving a message with one of my co-workers.

Today we started with are 15-minute typing practice. We went over our individual Independent Challenge testing with Jose. I learned some new helpful tips in all areas, but I am still working on Google Sheets and memorizing formulas.

Jose also gave us 2 websites to practice Google Sheets, along with formulas to practice quizzes. Lastly, everyone used a BerkMark Phone Script and learned how to leave an (I’m Unavailable) message as a BerkMark employee. We then followed up with learning to leave a professional Call-Off sick message.

I learned how to leave a message today. I also learned how to record a greeting.

Today in class, we reviewed the test from yesterday and worked a little more on the phones, focusing on leaving messages and setting up a greeting. After that, I worked on my “What I did today”.