CTP Skill Center

Today in class, we worked on our rose thorn stub. We also practiced customer service interactions. To finish off class, we did the graduation.

Today we started with the 15 minute typing practice. We also did a Berkmart Written Customer Service Responses Assignment in class. We also practiced the Pro BerkMart Phone Scripts.

I worked on typing for the first 15 minutes of class. Then I worked on the customer service statements and received feedback on my answers. At the last part of class, I worked with my co-workers on transferring calls to one of them and a manager.

We worked on Written Customer Service response , we also worked phone scripts and we did our 15 min practice today as well.

Today, I warmed up with some typing practice. Since I had already completed the day’s assignment, I joined Jose in a breakout room to record my portfolio presentation. While we touched up a few slides and completed the recording, I picked up some new techniques for editing slides more efficiently. To wrap up the day, we worked on group calling scripts involving transfers. Once our group understood our roles, everything ran smoothly and professionally. I’m looking forward to seeing everyone’s presentations!

After typing practice, we went over two three-person customer service call scenes using warm transfers, hold, leaving a voicemail, and checking our voicemail inboxes.

I did customer service feedback responses today. I continued phone scripts today.

Today we practiced 15-minute typing, and I got my best score yet. We worked on Customer satisfaction emails as BerkMark employees attending to unsatisfied customers’ concerns. We ended the day with SIP phone calls, practicing with transfers to managers and dealing with customer concerns

Today in class, we filled out some questions regarding customer service and how we would handle it if we were in contact with a customer. We worked a little bit more on phones, and we called each other and did some scenarios of how the interaction goes between a manager, a customer, and a worker. After that, I worked on my “What I did today”.

Today we did are 15 minute typing practice. We went over a message taking exercise. We practiced writing out messages from callers and also practiced leaving messages. It is definitely something I will need to practice more. We also went over are Independent Challenge V2.