I opened my Pro day by typing for 15 minutes. We also practiced the five scenarios for during the basic phone skills exercises. I also recorded my professional voicemail on the Micro SIP application.
What I Did Today?
Today, I completed the Power of Wellness voicemail and learned how to use the VOIP.ms softphone on Zoom. Lastly, I did Power of Wellness scripts, which were hard and confusing; however, I got through another day!
What I did today..
Today I practiced typing, really trying to keep my fingers placement on the home row, which is hard for me and has brought down my WPM drastically. We continued the day by ensuring phones are setup then proceeded to act out some scenarios with the phones, practicing transfers, and we also set up unavailable voicemails for our extensions.
What I did today
In the first hour, I started with 15 minutes of typing, and then added some CS jobs to the CTP website. In the second hour, I worked on the slides project. In the third hour, I met with Jose to go over the slides project and worked on some of the improvements he suggested.
What I did today
Today in class, we worked on our phone call skills, and I recorded my final presentation.
Today I learned
Today I learned how to do customer service calls. I also learned how to save contacts to the sip phone. I also learned how to record a voicemail professionally.
Veterinary Client Services Representative, Full Time, In Person, Lenity Vet Specialists and Emergency Care, San Mateo, CA.
Listed skills are: Basic math and veterinary experience.
The Veterinary Client Services Representative manages a high volume of incoming calls while delivering polite, timely, and compassionate service to clients. This role involves assessing client needs, coordinating care across multiple departments, and providing accurate information using appropriate tools. The representative builds strong, trust-based relationships through clear communication, resolves complaints with effective follow-up, processes financial transactions, and maintains detailed records. Additional responsibilities include engaging clients in person, by text, and email, meeting service goals, following established procedures, and ensuring the front reception area remains clean, organized, and welcoming.
Night shift.
Listed pay is $21 to $27 an hour.
Link: https://www.indeed.com/viewjob?jk=e83577858f409118&from=shareddesktop_copy
CSR INSIDE SALES 1, In Person, Full Time, Daikin Comfort Technologies, San Jose, CA.
Listed skills are: Customer returns handling and customer complaint resolution.
The CSR Inside Sales role supports division sales goals by maintaining and growing customer accounts through proactive outbound communication about new products, services, promotions, and discounts. This position delivers high-quality customer service via phone, email, and in person while managing the full sales cycle, including order processing, quotes, payments, purchase orders, and delivery coordination with manufacturing, distribution, and vendors. The representative drives new and repeat sales by providing timely product and technical information, recommending alternative solutions based on cost or availability, and educating customers on features, benefits, warranties, and returns. Additional responsibilities include monitoring shipments, maintaining accurate sales records and reports, collaborating with management and cross-functional teams to resolve issues, staying current on HVAC industry trends, and supporting ongoing projects while adhering to company policies and procedures.
Listed pay is $18.64 to $23.31 an hour.
Link: https://www.indeed.com/viewjob?jk=216bbd52e2307ce4&from=shareddesktop_copy
Customer Service Rep, Full-Time, In-Person, Central Valley Glass & Screen, Sacramento, CA.
Listed skills are: Technical proficiency, customer complaint resolution, customer communication, cross-functional communication and CRM system proficiency.
The Customer Service Representative supports customers by answering inquiries about shower products, warranties, and troubleshooting while providing accurate product recommendations tailored to customer needs. This role involves entering and processing orders and quotes with precision to ensure correct pricing, product details, and timely delivery. The representative builds strong customer relationships through professional and friendly communication, proactively resolves issues related to defective products or delivery delays, and maintains up-to-date product knowledge to effectively guide customers through features, promotions, and solutions.
Listed pay is $26 to $30 an hour.
Link: https://www.indeed.com/viewjob?jk=7bf8d5139e86c137&from=shareddesktop_copy
Call Center Representative, In-Person, Full-Time, Luxury Bath Technologies, Sacramento, CA.
The Call Center Representative delivers structured, personalized pitches to homeowners while addressing questions, objections, and specific needs. This role involves collecting and accurately entering homeowner information, setting and confirming consultation appointments, and coordinating schedules for sales representatives or canvassers. The representative also performs quality control on calls, follows up with homeowners to maintain engagement, and maintains up-to-date lead records and reports to support ongoing sales efforts.
Link: https://www.indeed.com/viewjob?jk=410a986a8f002cf3&from=shareddesktop_copy