CTP Skill Center

We practiced our phone skills — had scripts and called other classmates to get experience. It was fun, but a lot of technical problems. I wish I could have gotten a little more exposure. I also worked on my Skillsoft while I was waiting for the technical problems to be solved. Oh, I got to reread my tech article for Thursday, so now I am prepared.

Typing practice. The rest of the day was spent practicing MicroSip and the customer service scripts for Sunshine Express. Experienced some technical difficulties.

Today, we practiced the Pro Sunshine Express Phone Scripts exercise. The first three scenarios were pretty easy. Scenarios 4 and 5 were a bit complicated. I got the hang of it, but you definitely have to make sure you follow the directions exactly. Practice makes perfect. Lastly, we post WIDT blogs.

Started the day by logging into Zoom and clocking in at HomeBase. Then we did a little speed typing. Then we talked about how to use the MicroSIP phone and did a few group role plays with classmates. Then did my “What I did today” post and clocked out of HomeBases for the day.

I started the day by clocking in with Homebase. Then I took a break. Then I did the Independent Challenge via Google Docs and Google Sheets. Then I did my “What did I do today” post. At the end of the day, I clocked out of Homebase.

Talked a bit about the mock interview

Completed 2 Assessments

Practiced typing for 15. We watched a video on how to give excellent customer service with the car rental company, which I enjoyed and learned from. Then we did the Individual Challenge V3. I’m very proud I was able to finish it. Of course, I have questions for tomorrow.

Today, my main responsibilities as an administrative associate are my daily task for the day to research and post job listings onto the CTP skill center website, and my main task is to research affordable housing for potential CTP graduates and note down worthwhile locations in the provided tracking log. Spent the majority of time searching for applicable listings and filtering out outdated information, adding 3 additional locations into the housing tracking log, all of which were disability accessible and affordable under the budget.

Today, we joined the Pro Customer Service class. We watched a video on exceptional customer service. The video was a little cheesy, but it was informative. The people went beyond just basic service. Then we did an independent challenge with Google Docs. I got caught up on the formula using = COUNTIF. But I got it. I was getting a little exasperated.

We watched a video on customer service and reviewed docs and took and independent challenge.