I opened the day with typing practice. Usually, I type at approximately 32 words per minute; however, today I my performance was reduced to 26 words per minute, which was alarming for me. I might have been distracted during this exercise. Next, we worked on our BerkMart bio on WordPress. Lastly, I spent the lab hour working on my latest Percipio course.
What I Did Today
Today we made our staff bios for the BerkMart website. We also we learned about our accountability assignment, which is to add a new item to BerkMart. We learned what to do for Thursday’s blog post, which is to summarize this week. I learned that you must be logged into the BerkMart website in order for the pages icon to show up in WordPress. During lab time, I started a Percipio course called “Analyzing Audiences & User Behavior in Google Analytics”, which I think could be very useful as a customer service representative because you learn how to better serve your audience.
What I did today
I typed on Monkey Type on the CTPskillcenter page.
Our instructor, Marc, illustrated how to do the New Berk Accountability Assignment, New Berk Mart item
We worked on Creating Your Word Press Bio.
I did one and published it.
I got to work on Percipio Google Sheet training during lab time.
What I did today
In the first hour, I did 15 minutes of typing using Monkeytype, and then added some job listings to the CTP website. In hours two and three I searched for externships for CTT graduates.
What I Did Today.
Jose was not present today and so I worked on the labs to the best of my ability and made edits to my portfolio that Mike recommended. Got more practice in creating and updating tickets as well. All in all – Another day complete.
Customer Service Specialist – I, Full Time, In Person, Sky Rider Equipment Co., South San Francisco, CA.
The Customer Service Specialist I supports repair operations by coordinating inspection reports, monitoring quote progress, and issuing repair proposals to clients once estimates are completed. This role maintains detailed repair records, follows the full Acumatica workflow process, and proactively follows up with clients to obtain approvals and provide consistent status updates. The specialist works closely with technicians, estimators, the Shop Specialist, and the Service Director to ensure repair timelines stay on track, schedules repairs based on priority and availability, and verifies parts and fabrication status to keep clients informed. They also assist customers by phone and email with questions about proposals, timelines, and project details, while continuously building knowledge of parts and relevant OSHA codes to confidently explain quotes.
Additional responsibilities include supporting on-site repair coordination when approved, reviewing crates for accuracy and readiness, issuing storage-fee notices when applicable, and creating inspection proposals or certifications as needed. The role also provides backup support for administrative staff during absences, assists vendors entering the facility, and consistently delivers exceptional customer service through clear, proactive communication.
Listed pay is $24 to $27 an hour.
Link: https://www.indeed.com/viewjob?jk=98c541faca558184&from=shareddesktop_copy
Service Coordinator (Call Center Representative), In Person, Full Time, City Toyota, Daily City, CA.
The Service Coordinator (Call Center Representative) provides prompt, professional support by answering incoming calls and delivering a high level of customer service to a diverse customer base. This role schedules appointments, addresses questions, and resolves concerns while maintaining a positive and collaborative work environment with both customers and coworkers. The coordinator also makes outbound reminder calls for upcoming maintenance services and notifies customers of recalls to ensure timely follow-up and continued satisfaction.
Listed pay is $19 to $20 an hour.
Link: https://www.indeed.com/viewjob?jk=71ec0fd6c1e70e8d&from=shareddesktop_copy
Retail Customer Service Associate, Part-time, In-person, FedEx Office, San Rafael, CA.
Only listed skill is customer complaint resolution.
The Retail Customer Service Associate supports daily store operations by delivering consultative, solutions-focused service in a fast-paced retail environment. This role assists customers with printing, signs and graphics, and shipping services by understanding individual needs, recommending appropriate products, and ensuring orders are processed accurately. Responsibilities include operating printing and binding equipment, assembling and preparing packages for shipment, and resolving customer concerns quickly and professionally.
The associate follows supervisor instructions, supports team training, and helps maintain a safe, clean, and organized store. Additional duties include processing transactions through the POS system, handling cash, safeguarding customer data, stocking and maintaining equipment, merchandising retail displays, preventing errors and waste, completing financial paperwork, and adhering to company policies and standard operating procedures to support store profitability and performance.
Listed pay is $22.10 to $25.97 an hour.
Link: https://www.indeed.com/viewjob?jk=56b526e136d5ab5a&from=shareddesktop_copy
What I Did Today
Today I learned the benefits of volunteering. I am so excited to go out and volunteer, because not only is it fullfilling, but it’s also an excellent networking opportunity, and can be used for resumes, and references. We checked out the Idealist website, which has thousands of volunteer jobs. We also discussed our interviewing experiences, and strategies for answering tricky interview questions.
What I did today,
We discussed some questions on Our Interview Q&A sheet.
Carrie clarified the answer to a question that was a bit awkward for us.
I took a chance to work on onetonline.org,
we also worked on websites to find a volunteer job, which was the best part for me.
We practiced answering a few different questions in an interview together.