This week, we learned about good customer service and also did the independent challenge. I looked up the COUNTIF function online, and it worked for my independent challenge, which I was pleased with. We worked on email signatures and learned the difference between cold and warm transfers, and got some good phone practice. On Wednesday, we had mock interviews with AAA, and they went well. I challenged myself to go totally, or 99%, off-script, and it went fine. Today we did the end-of-month typing test, rose, bud, and thorn monthly email, customer service scenarios, and the graduation ceremony. So proud of Mark!
What I did today,
I practiced typing for around 15 minutes.
We practiced the ” Customer Service role” in groups.
It is Marc Ticer’s graduation day!
Let’s celebrate it!
What I did today
After I found three job listings to post on the website, I worked on the google slides presentation. Carrie looked at it and told me what changes to make. I changed the template to something more professional. She said it was fun but also needed to be clean and professional. I used Chatgpt and asked it how to make a professional google slides presentation. They gave me an outline that I can use but I will have to work on it tomorrow. I took too much time asking chatgpt questions which is on me for doing that. I wanted to finish it by today but I have to wait til tomorrow. I will try my best and use all the suggestions to make a better presentation. This is internship is harder than I taught and more work than I realized. I know that I am strong and will keep pushing through it.
Customer Service Representative State Farm Agent Team Member (Olimpia Campos Garner Agency), Dixon, CA Full-Time
Join a family-run insurance agency built on strong values, teamwork, and exceptional customer care. Established in 2013, our agency is rooted in experience from the title, escrow, and mortgage industries, creating a solid foundation in organization, problem-solving, and client service. With a small, supportive team—including a husband-and-wife leadership—we foster a positive, “we’ve got each other’s backs” culture.
- Respond to customer inquiries and provide policy information
- Assist with policy updates and changes
- Process and follow up on insurance claims
- Maintain accurate customer records
- Collaborate with team members to deliver excellent service
What We’re Looking For:
- Strong communication and interpersonal skills
- Detail-oriented with the ability to multitask
- Customer-focused, empathetic, and solutions-driven
- Calm under pressure and a team player
- Interest in growth and potential sales opportunities
Previous Customer Service Experience Preferred
If you’re passionate about helping others and want to grow in a supportive, team-oriented environment, we’d love to connect with you!
Receptionist Administrative Assistant McNorton Fox, PLLC, Remote, Full-Time
We are a small, client-focused family law firm seeking a professional, reliable, and detail-oriented Receptionist/Administrative Assistant who is the first line of impression for the Firm. This role is critical to the smooth operation of our office and the experience of clients navigating emotionally sensitive situations.
We are seeking a reliable and detail-oriented professional to serve as the first point of contact for our office. This role involves welcoming visitors, managing incoming calls, and providing accurate information about our services. The ideal candidate will handle client intake, schedule consultations, and ensure smooth communication between clients, attorneys, and legal contacts.
Key responsibilities include responding to inquiries and missed calls, conducting conflict checks, processing payments, and supporting attorneys with administrative tasks. The role also involves maintaining organized records, ordering office supplies, and keeping reception and common areas professional and welcoming.
The ideal candidate has strong communication and customer service skills, excellent attention to detail, and the ability to multitask in a fast-paced environment. Reliability, professionalism, and the ability to remain calm under pressure are essential. Prior knowledge of legal terminology or family law is a plus but not required.
Geek Squad Advanced Repair Technician Pleasant Hill, CA Part-Time
Provide in-store and remote technical support by diagnosing, troubleshooting, and repairing computers and other devices. Deliver excellent customer service by understanding customer needs, offering solutions, and maintaining clear communication throughout the repair process. Collaborate with team members to document service requests accurately and ensure timely completion of repairs. Stay up to date on technology, tools, and certifications through ongoing training.
Key Requirements:
- 6+ months of experience in diagnosing or repairing technology products
- Familiarity with consumer electronics
- Strong multitasking and prioritization skills in a fast-paced environment
- Availability to work flexible hours, including nights, weekends, and holidays
What I Did Today 3-25-2026
Today was mock interview day, where I successfully completed two rounds. These interviewers were highly skilled and provided me with an excellent learning experience.
What I Did Today
Today I overcame my fear of interviewing. I had positive feedback from both my interviewers. It was a good experience to get over my nervousness and talk about myself, my achievements, and my goals.
What I Did Today
Today we had mock interviews with AAA. Both interviewers gave me positive feedback only, but it was very specific and very helpful to keep in mind. I feel that I keep benefiting from all this wonderful practice– it just keeps getting easier each time. I did a good job of going completely off-script and making it a human interaction, rather than reading off my screen.
What I Did Today
Today was a productive day in my internship. I worked on posting job opportunities to support CTP participants and continued developing my outreach emails to connect with employers. I also had my AWEX check-in with Carrie, where we discussed my progress with email outreach—everything is going well, and I’m gaining confidence in the process. I truly enjoy being part of the CTP team and feel great about how much I accomplished today.