I typed for 15 minutes at the beginning of the classroom.
I had the opportunity to review the signature making.
We all participated in a mock phone conversation and became familiar with transferring.
What i did today
Today I installed mricoSIP to set up the phone. We then practiced responding to calls from customers and transferring them to another employee.
What I Did Today
I forgot to clock-in homebase 🙁 and I wasn’t feeling 100% well. Today we installed MicroSip phones. We were assigned groups and practiced roles. Then we did 5 different scenarios with different rotating roles. The instructions were a bit confusing because the options weren’t clear. Jose did another demo to help us with transfers.
What I Did Today
Today, I researched and posted job listings for CTP participants, making sure they match the types of jobs our participants are seeking. I also worked on my email outreach project. While it can be tricky when emails bounce or are hard to find, I’m learning how to research effectively to reach the right contacts. It was a productive day, and I’m happy to be contributing to CTP’s mission.
Job Listing 3/24/26
In-Person: Medical Receptionist I F/T
Company: Family Care Specialist Medical Group
Location: Daly City, CA 94015
Pay: $21 – $22 an hour
In this role, you will keep the medical practice running efficiently by performing administrative and clinical functions within patient flow. You will focus on greeting and registering patients for their appointments; providing the necessary paperwork; confirming and/or updating insurance coverage; and collecting patient demographic information. The candidate will also be supporting incoming calls and other office correspondence, including scheduling and confirming appointments. They offer excellent medical, vision, and dental coverage.
Job Listing 3/24/26
In-Person: Front Desk Receptionist P/T
Company: Express Employment Professionals
Location: Pleasanton, CA
Pay: $22 – $26 an hour
In this role, they are seeking an energetic and detail-oriented front desk receptionist to be the welcoming face of the organization. You will be managing front desk operations and supporting office management tasks to ensure a smooth and efficient workplace environment. They are looking for a candidate who has strong organizational skills, excellent communication abilities, and a proactive attitude. Benefits not listed.
Job Listing 3/24/26
In-Person: Customer Support Representative F/T
Company: Medical Professionals
Location: San Jose, CA 95112
Pay: $21 – $22 an hour
In this role, the candidate will support patients and clients in a professional healthcare environment. You will respond to customer inquiries via phone and email, process payments and applications, and coordinate with internal departments. The candidate must be comfortable using computers and software systems. They have a comprehensive benefit package.
Job Listing 3/24/26
In-Person: Customer Service Representative F/T
Company: San Francisco International Airport
Location: San Francisco, CA
Pay: From $24 an hour
https://www.indeed.com/jobs?q=&l=bay+area+CA&from=searchOnHP&vjk=d033a3ee9796a1f7
In this role, the candidate will provide administrative support, service customers, and act as a rental backup in a large home city branch or airport location. This position requires a driver’s license. You must meet and greet customers in a friendly and timely manner, provide directions, and offer general assistance. They offer health insurance, paid time off, a 401(k), and an employee discount.
What I Did Today
From now on, I will try typing for a longer period of time each time. I learned that I can change the length of typing in the settings of Monkeytype. Then we watched a video called “Customer Service Counts”, where we learned about and discussed various customer service strategies we will encounter in real life. Then we did the independent challenge, which had 3 parts. I finished all 3 parts and looked up a new formula online that worked for the spreadsheet.
What I Did Today
Today I typed. I watched a Customer Service video. I took part in a Jeopardy Challenge on Google Docs. I took a test/evaluation of my skill level. I also learned how to better use Zoom Chat functions.