CTP Skill Center

Listed skills are: Phone communication, computer operation and client interaction via phone calls.

The Call Center Representative is responsible for scheduling appointments using approved templates and verifying insurance coverage or payment methods while ensuring patients are notified of any eligibility issues. The role includes entering accurate patient information into the EHR system, updating demographics and consent forms, correcting data errors, and assisting patients with health insurance programs such as Medi-Cal and Medicare. Representatives follow up on after-hours messages to reschedule or cancel appointments promptly, maintain compliance with HIPAA and other state and federal regulations, and actively participate in quality improvement initiatives. They demonstrate professionalism and teamwork when interacting with supervisors, colleagues, patients, and the community while completing additional duties as assigned.

Listed pay is $21 to $23 an hour.

Link: https://www.indeed.com/viewjob?jk=df64737b66ee7051&from=shareddesktop_copy

Listed skills are: Microsoft Word, Microsoft Excel, data entry, customer service, writing skills and computer operation.

The Medical Customer Service Representative provides professional and courteous support by answering and directing calls, taking accurate messages, and assisting customers, patients, and clinical staff with questions or service needs. The role involves scheduling appropriate services based on customer requirements, maintaining strong communication with physicians and internal teams, and demonstrating teamwork while helping coworkers across departments. Representatives organize schedules efficiently, return calls promptly, and maintain confidentiality of sensitive patient and employee information. They promote a positive, professional environment, contribute to service excellence and safety standards, and support overall departmental operations while performing additional duties as assigned.

Listed pay is $19.50 to $22 an hour.

Link: https://www.indeed.com/viewjob?jk=a4839e34b527c414&from=shareddesktop_copy

Computer skills is the only listed skill.

The Patient Services Representative manages patient scheduling and registration while providing accurate information regarding appointments, services, locations, and departments. The role involves handling high volumes of calls and communications through phone, fax, email, and other channels with efficiency and professionalism, scheduling or canceling appointments across multiple providers using established scripts, decision trees, and guidelines. Responsibilities include assisting new patients with understanding available services, updating patients on referrals or authorizations, and communicating detailed preparation instructions for exams or procedures. The representative uses sound judgment within their training to assess patient needs, determine appointment urgency, and direct calls or requests to the appropriate provider or department.

Listed pay is $24.03 to $27.11 an hour.

Link: https://www.indeed.com/viewjob?jk=7d3c4b45d00df367&from=shareddesktop_copy

The Service Specialist supports daily office operations by managing mail services such as sorting, metering, and distributing packages, as well as handling copy, print, and scan requests according to instructions. The role includes reception duties like answering calls, greeting visitors, and providing professional front-desk support. Additional responsibilities involve maintaining conference rooms, kitchens, and common areas by ensuring cleanliness, stocking supplies, and managing inventory. The specialist also assists with floor coordination tasks, basic facilities support such as small office moves or equipment concerns, and records management including document creation, tracking, storage, and retention in accordance with service agreements.

Listed pay is $20 to $25 an hour.

Link: https://www.indeed.com/viewjob?jk=525106dd4022d070&from=shareddesktop_copy

Listed skills are: Task prioritization, Google Sheets, Google Drive, Google Docs, decision making, cross-functional communication, cross-functional collaboration, computer operation and Google Workspace.

The Customer Service Representative manages incoming customer calls and provides support with order processing, including add-ons, deletions, substitutions, and ensuring timely and accurate deliveries. They respond to inquiries regarding past, current, and pending orders, process sample and will-call requests, and assist both customers and sales staff with product information and ordering. The role also includes performing data entry, generating invoices, researching and sending past invoices, coordinating delivery details with sales representatives, directing calls through multi-line phone systems, and referring potential customers to sales management while completing additional tasks as assigned.

Listed pay is $22 to $25 an hour.

Link: https://www.indeed.com/viewjob?jk=350f1bcad9198198&from=shareddesktop_copy