CTP Skill Center

After typing practice, we finished up acting out good/bad employee scenarios for POW, watched a video on phone support etiquette, and I did my monthly check-in/highlights email. We also reviewed the personal challenges we worked on yesterday.

Today we started with are 15 minute typing practice.We worked on pow customer service role plays. Also did the challenge assignment and turned in percipio assignment.

I chose to do everything right. I clocked in with Homebase. I chose to type with a number of typing test. We listened to Mike when he was giving everybody Good/Bad employees. Then we just did the Independent Challenge V1. I listened and did what I could.

Today, we started with typing practice before filling out the rest of the time before break with a scenario exercise on customer service with examples of bad and good employee customer service.

For the second hour, we began our independent challenge. The monthly challenge involving Google Docs and Google Sheets. I actually managed to complete the full challenge before I took my final break of the day.

I spent the rest of the day watching the material for my final Percipio courses as part of Core Training with CTT.

I did an independent challenge today. I also did customer service role playing.

fifteen minutes of typing practice, finished all three parts of the Independent Challenges, and did the Accountability Assignment.

Today, I worked on my typing, which I am improving on. I worked on a project in which I had to portray myself as a good/bad employee. I also completed an assessment for Google Docs and Google Sheets.

Today we started off class with 15 minutes of typing. Jose discussed what we will be doing this week, We did Power Of Wellness Customer Service Roleplays and we finished off with Independent Challenge.

Today we started the third week for Power of Wellness, going over the module the Power of Wellness Phone Systems and Customer Service. We started with some practice exercises involving differences between good employees and bad employees. We got to scenario 2 before we had to pivot to the independent challenge. After finishing the independent challenge, we were free to work on any projects in progress, so I spent my time working in percipio.

After typing and a class exercise roleplaying good and bad customer service for POW, I completed my individual challenges and watched through Percipio courses.