CTP Skill Center

Started the day by clocking into HomeBase. then did some typing for 3 minutes. then did a worksheet about Customer Service Responses. After that, we did an Independent Challenge. I got most of it done, but not all. Then I clocked out of HomeBase for the day.

Practiced typing. I wrote some professional responses as a Customer Service Representative for BerkMart. Did an Independent Challenge V2. I need more training and practice on Google Sheets.

Today I worked on the Customer Service Responses worksheet. Then, I worked on the Independent Challenge.

Today, I started by practicing touch typing to improve my speed and accuracy. After completing the practice, I recorded my score in the Zoom chat as instructed. Next, I worked on the written customer service response assignment. I focused on using a professional greeting, showing empathy, and following company policies in my responsesAfter that, I completed the Monthly Independent Challenge, which usually includes three parts. This helped me practice working independently and staying organized with my tasks.

I appreciated the review of networking and the break-out discussions which provided an opportunity to hear classmates answers to questions and to practice answering them. I was challenged by the new interview questions – especially the what is my favorite movie or book and why. I really enjoyed hearing my classmates answers and also to refining my own.

Today I started working on updating my resume. I enjoyed working on mock interview questions today. We also worked on questions for our job log that hadn’t been asked before.

Started the day by clocking into HomeBase for the day. Then there was a presentation. Then we did a bit of networking with our classmates. Then we worked on our Resume. Then we did more interview practice. Then did the CTT Self-Assessment survey and the ” What I did today” post. Then I clocked out of HomeBase for the day and weekend.

Learned about ChatGPT for the first time! I want to work on my resume this weekend, using it. We did practice on how to network. I definitely need to work on that. I enjoyed the interview questions we worked on today, like what book or movie has had an impact on you and why. I love to learn about others by listening to their answers. Thank you, Carrie!

I reviewed and updated my resume in employment services group. We were also put in breakout rooms to discuss professional networking.

Today I learned about networking and got to talk to my classmates. We learned how to write a resume and practiced some interview questions.