CTP Skill Center

Today, I presented my tech article, and learned that I should make sure that I fully understand my article before picking/presenting it. After that, we went on to roleplay some upset customer scenarios, and it was very insightful to think about these scenarios from both perspectives, the upset customer And the employee who is helping the upset customer.

Today, I completed a typing test and I got 50 words per minute. I then wrote a monthly evaluation and did customer service roleplaying with my co-workers. Lastly, I will be joining everyone for our end of the month graduation.

I completed another module in Skillsoft outside of class time and shared my article in CTT group. Other than this we did scenarios wherein we roleplayed upset customer situations. Within 10 minutes we’ll be watching presentations of people moving on to SJS.

I did an End of Month Reflection email today. I also had a core celebration today.

Today I worked with Amador, Daniel, and Babette on customer service scripts. Lastly, I worked on building a formal email signature and finished an assignment on formal vs informal emails.

Today, I started the class with typing and I am getting better at it with almost 50 words per minute for the lessons that are paragraphs rather than random words. I then took some practice with telephone role playing, which I still need to work on, especially the ones where three people are involved. For the last part of class, I listened to some feedback from my co-workers and staff about the individual challenge, which I did better this time. Then I worked on an assignment evaluating and correcting informal and formal letter writing.

We did our 15-minute typing, next we did our phone script with roll play, last we did our professional vs. Informal email assignment.

Today I learned about my computer phone system and got a chance to use it with some scripted phone calls, and to wrap things up, I learned how to add a signature to my email, and an exercise on what a professional email is supposed to look like

I did phone scripts today. I also did a professional and informal email today.

Today in class, we had time to work on our phones, and after that, we worked on an email assignment.