CTP Skill Center

Today we did our 15 minute typing practice. We also worked on making appointments and appointment reminders for POW.

Today we started class with typing for 15 minutes. Mark discussed the Accountability assignment. We did a Power of Wellness fitness assignment, learning how to make a membership, and booking appointments with Personal trainers and massages. Mark helped Nick and I with the Accountability assignment which was reminding the client of their appointment.

Today, I worked on scheduling appointments and managing membership information for our company, Power of Wellness. I learned how to speak to a customer while doing the work on the spreadsheet. I eventually practiced on making a call and setting up an appointment while listening to a couple of people do theirs.

Basically, I listened to Marc tell me and everyone how to do this assignment. It’s going to be a big one. Hopefully, I won’t be able to look bad. I’m nervous about this. But I can do it. I can do anything that the teachers say.

I did an Appointment scheduling today.

fifteen minutes of typing practice, went over the POW Employee Manual, POW Scheduling Sheets/POW Customer Database, and went over the Accountability Assignment.

Today we started the third week for Power of Wellness, going over the module the Power of Wellness Point of Sales Training and Customer Service. We spent the majority of class time going over the Power of wellness employee handbook and the customer/employee scenarios we will be reenacting during the week, as well as getting access to the google sheets needed for the assignments and exercises. A few other participants volunteered first in the membership registration exercise while time ran out before everyone got a turn. We wrapped up for the day overviewing the accountability assignment, which has different participants scheduled for different times to send reminder emails to those they worked with.

Today, I got started on this week’s lab about drive imaging. I started off the pre-lab by summarizing the lab itself and continued on to the questions.

For the next hour, I took a couple of skill benchmark assessments on Percipio, involving CompTIA A+ Core 1 Literacy and Emotional Intelligence & Tact. I got good scores on both benchmarks but with some room for improvement.

For the final hour, I wrapped up the questions segment for the pre-lab and got started on the terminology part.

WE practice our typimg. We work on our POW scduleding and we went over accountabilty assigement

After typing practice and turning in my Percipio for the week, I listened to the instructions for this week’s class assignment of scheduling and confirming POW appointments on Sheets and email. I also took turns being an employee and customer playing out those scenarios.